Start here
- Check the status page for a platform incident or maintenance.
- Confirm that you are signed in to the account that owns the service.
- Open the affected service in the Customer Dash, or its dedicated management application when one is used.
- Record the time and timezone, service ID, operation, current state, expected result, and sanitized error.
- For API failures, preserve the
request_id, route, status, and idempotency key—but never the API secret.
Access and credentials
Resolve sign-in, API key, OAuth, CLI, SDK, and MCP failures.
Operations
Diagnose queued, failed, repeated, or destructive operations.
DNS and email
Check nameservers, records, propagation, verification, and mail clients.
Billing and renewals
Review balances, documents, renewal state, cancellation, and failed provisioning.