KmerHostingKmerHostingThe rules that apply when you use KmerHosting websites, accounts and services.
Effective date: September 20, 2026
These Terms of Service govern your access to KmerHosting websites, accounts, products, and services. By using a service, creating an account, or accepting an order, you agree to these Terms. A service order, plan description, acceptable-use rule, data-processing addendum, or other service-specific term may add to or replace a provision of these Terms for that service. If documents conflict, the service-specific agreement or order controls for that service, followed by these Terms.
You must be legally able to enter into a binding agreement. If you use KmerHosting for a company or organization, you confirm that you have authority to bind it. You must provide accurate, current information and update it when it changes.
You are responsible for your account, credentials, API keys, recovery methods, authorized users, and activity performed through your account. Use unique credentials, protect secrets, and notify us promptly at [email protected] if you suspect unauthorized access. We may require identity or ownership verification before changing account access or service configuration.
Service descriptions, plans, limits, prices, billing cadence, availability, and activation requirements are shown on the relevant page or order. A catalog page is not a guarantee that every plan is available in every location or at every moment. We may refuse or delay activation where information is incomplete, payment is not confirmed, provisioning is unavailable, or the requested use presents a security, legal, or operational risk.
You must use KmerHosting services lawfully, responsibly, and in a way that does not harm the platform, other customers, or third parties. You must not:
You retain ownership of content, data, code, domains, and other materials that you submit or host, subject to the rights needed to operate the service. You grant KmerHosting the limited right to host, copy, transmit, process, and display that content only as needed to provide, secure, support, and improve the relevant service.
KmerHosting names, logos, software, documentation, designs, and service materials remain owned by KmerHosting or its licensors. You may not copy, reverse engineer, resell, or remove proprietary notices except where applicable law or an expressly granted license permits it.
Domain registration, renewal, transfer, suspension, and dispute procedures may be controlled by a registry or registrar and may be subject to additional rules. A domain order is not complete until registration or transfer is accepted by the relevant registry. You are responsible for accurate registrant information and for responding to verification, renewal, abuse, and dispute notices.
Email and hosting services require you to secure accounts, maintain lawful mailing practices, protect backups, and keep applications and credentials updated. Server access does not transfer responsibility for the data or software you install.
You agree to pay the displayed or agreed charges, taxes, registration fees, renewal amounts, and other applicable costs. Prices may change for future orders or renewal periods; the price shown at the relevant renewal or order applies unless a written service agreement says otherwise. You authorize the selected payment method to be charged for approved purchases and renewals.
KmerHosting does not use a fixed USD/XAF commercial conversion ratio. When an XAF conversion is offered, the amount is calculated using the live exchange rate available to the applicable KmerHosting payment or pricing flow at the time of calculation. The amount and currency confirmed on the applicable checkout, order, or invoice control, and a bank or payment provider may apply separate conversion rates or fees.
If payment is overdue, we may limit, suspend, or terminate the affected service after any notice required by law or the applicable order. Suspension does not automatically cancel amounts already due. You are responsible for keeping billing details current.
We may suspend or restrict a service to protect the platform, respond to abuse or security incidents, comply with law, address non-payment, or enforce these Terms. We will provide notice and an opportunity to resolve the issue where practical and legally permitted. We may terminate a service when the issue cannot reasonably be resolved, a provider or registry makes the service unavailable, or the service relationship ends.
You may stop using a service or request cancellation using the process shown for that service. Cancellation does not automatically erase data, end payment obligations already incurred, or reverse a domain or third-party transaction.
Services may be unavailable or degraded because of maintenance, upgrades, network events, provider failures, abuse, attacks, or circumstances outside reasonable control. We will use reasonable efforts to restore affected services, but a catalog page is not an uptime guarantee unless a separate service-level commitment applies.
You are responsible for maintaining independent, current backups of your content and configurations unless a written service plan expressly provides a backup obligation. A backup feature is not a promise that every file or restoration point will always be available.
Some services depend on third parties, including domain registries, payment providers, email providers, infrastructure providers, Brevo, external portals, and linked websites. Their terms, availability, pricing, privacy practices, and technical requirements may apply. We are not responsible for a third-party service outside our reasonable control, but we will communicate material service information where practical.
To the maximum extent permitted by law, services are provided subject to availability and without guarantees beyond the written commitments expressly made for the relevant service. We do not guarantee that a service will be uninterrupted, error-free, secure against every threat, compatible with every application, or suitable for a purpose that you have not confirmed with us. You remain responsible for evaluating whether a service is appropriate for your workload and risk profile.
To the maximum extent permitted by applicable law, KmerHosting will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profit, revenue, goodwill, opportunity, anticipated savings, or data arising from use of or inability to use a service. Nothing in these Terms excludes liability that cannot lawfully be excluded or limits your mandatory consumer rights. Any service-specific liability commitment controls where it expressly applies.
We may update these Terms when services, providers, or legal requirements change. We will update the effective date and use reasonable notice for material changes where required. Continued use after the effective date means that the revised Terms apply to future use, subject to mandatory rights and any service-specific agreement. Questions about these Terms can be sent to [email protected].
These Terms are governed by the laws of Cameroon. The parties should first try to resolve a dispute through support at [email protected]. If an informal resolution is not possible, the competent courts of Cameroon will have jurisdiction, subject to any mandatory consumer-protection, privacy, or other rights that cannot lawfully be excluded or limited. A service-specific order or agreement may provide additional dispute procedures for that service.
Questions about this policy? Contact [email protected].