Refund Policy

Last updated: January 8, 2026

1. Refund Eligibility

KmerHosting offers refunds for eligible services under specific conditions. To be eligible for a refund, you must meet the following criteria:

  • Request a refund within 7 days of the purchase date
  • The service must not have been actively used
  • All associated domains and resources must be in good standing
  • No violations of our Terms of Service

2. Services Eligible for Refund

The following services are eligible for refunds:

  • Shared Hosting
  • VPS Hosting
  • Dedicated Servers
  • Domain Registration (certain conditions apply)
  • SSL Certificates
  • Email Hosting

3. Services Not Eligible for Refund

The following services cannot be refunded:

  • Services that have been used or modified
  • Renewal fees
  • Services used beyond the 7-day refund period
  • Services purchased during promotional periods (non-refundable)
  • Custom development or consulting services

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Log into your KmerHosting account
  2. Navigate to the "Support" or "Billing" section
  3. Submit a refund request with a valid reason
  4. Provide proof of purchase if requested
  5. Wait for our support team to process your request

5. Refund Processing Time

Once your refund request is approved, the funds will be returned to the original payment method within 5-10 business days. Please note that your bank may take additional time to process the refund. If you experience any delays, please contact our support team.

6. Cancellation Policy

Services can be cancelled at any time. However:

  • Cancellation must be requested before the next billing cycle
  • No refunds are issued for services already used
  • Refunds only apply within the 7-day refund period
  • After cancellation, your service will remain active until the end of the billing period

7. Exceptions and Special Cases

In certain circumstances, KmerHosting may approve refunds outside of the standard policy:

  • Technical issues preventing service use
  • Billing errors
  • Service unavailability lasting more than 72 hours
  • Cases requiring management review

Contact our support team at support@kmerhosting.com to discuss your specific situation.

8. Changes to This Policy

KmerHosting reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about our Refund Policy, please contact our support team at support@kmerhosting.com or through your account dashboard.