Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide website owners with analytics and usage information.

Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period of time or until you delete them). They can also be classified as "first-party cookies" (set by KmerHosting directly) or "third-party cookies" (set by external services we integrate with).

2. How We Use Cookies

KmerHosting uses cookies for the following purposes:

• Authentication: To keep you logged in to your client portal and prevent repeated sign-in prompts.
• Security: To detect and prevent fraudulent activity, CSRF attacks, and unauthorized account access.
• Preferences: To remember your language setting, theme preference (light/dark mode), and other interface choices.
• Session Management: To maintain your cart, checkout state, and active session data.
• Performance & Analytics: To understand how visitors interact with our website, which pages are most visited, and where users encounter errors.
• Marketing: To display relevant advertisements and measure campaign effectiveness (only with your consent).

3. Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for our website to function. They cannot be disabled without severely degrading your experience. They include:

• auth_session — Authentication state for your account login. Expires on logout or after 7 days.
• csrf_token — Cross-Site Request Forgery protection token. Session-scoped.
• cart_id — Maintains your cart contents during checkout. Expires after 24 hours.
• consent_state — Stores your cookie consent choices. Persistent (1 year).

Performance & Analytics Cookies

These help us understand how our website is used so we can improve it. Data collected is aggregated and anonymized:

• _ga / _gid — Google Analytics. Tracks page views and user sessions. Persistent (2 years / 24 hours).
• plausible_* — Privacy-focused analytics. No personal data stored.

Functional Cookies

These cookies enable enhanced functionality and personalization:

• lang_pref — Your preferred language (EN/FR). Persistent (1 year).
• theme_pref — Your preferred color theme. Persistent (1 year).
• sidebar_state — Client portal sidebar collapse state. Session-scoped.

Marketing & Targeting Cookies

These cookies are only set with your explicit consent:

• _fbp — Meta (Facebook) Pixel for retargeting. Persistent (3 months).
• ads_* — Internal campaign tracking. Persistent (30 days).

4. Third-Party Cookies

We work with carefully selected third parties who may set cookies on our behalf when you use their services embedded in our platform:

• Groq / Meta LLaMA: Used to power our AI chat interface. May process messages but does not set persistent tracking cookies.
• Google Analytics: Website analytics. Subject to Google's Privacy Policy.
• Stripe / MTN / Orange: Payment processing. Subject to their respective privacy policies.
• Cloudflare: Security and performance layer. Used for DDoS mitigation and CDN caching.

We are not responsible for the privacy practices of these third-party services but we select them carefully based on their privacy and security standards.

5. Managing & Disabling Cookies

You have the right to accept or decline non-essential cookies at any time. You can manage your preferences using:

• Our Cookie Banner: Displayed on your first visit. You can revisit your preferences at any time via the cookie settings link in our footer.
• Browser Settings: Most modern browsers allow you to block or delete cookies. Refer to your browser's help documentation:
  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Options > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Privacy, Search, and Services > Cookies
• Opt-Out Tools: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Please note that disabling essential cookies may prevent you from logging in, completing checkout, or accessing your client portal.

6. Cookie Consent

When you first visit kmerhosting.com, we display a cookie consent banner that allows you to accept all cookies, accept only essential cookies, or customize your preferences. Your choices are stored in the consent_state cookie and respected across your sessions.

You can withdraw or update your consent at any time by clicking "Cookie Settings" in the footer of our website. Withdrawing consent will not affect the legality of any processing that occurred before you withdrew consent.

7. Data Collected Through Cookies

Cookies may collect the following types of information: IP address (truncated or hashed for analytics), browser type and version, operating system, pages visited and time spent, referring URLs, device screen resolution, and interactions with page elements. This data is used solely for the purposes described in this policy and is never sold.

8. Policy Updates

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our use of cookies. When updated, we will revise the "Last Updated" date. For significant changes, we may prompt you to review and re-consent to our cookie settings.

9. Contact

If you have any questions about our use of cookies, please contact us:

• Email: [email protected]
• WhatsApp: +237 694 193 493
• Address: Yaoundé, Cameroon